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All products are only eligible for refunds and return only if the products gets spoilt or damaged and your claim will be null and void.
All refunds and returns are on sole discretion of Kaarya Naturals Pvt Ltd upon the verification and confirmation done by its employees and management.
- You have 5 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase ( email invoice will also be considered valid )
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a month, depending on your card issuer's policies.
- Refunds and returns are deemed valid only if there’s a problem with the product. The refund will be done within 15 days
- After the order is accepted by Kaarya Naturals Pvt Ltd, a confirmation email will be sent to the customer.
- The delivery will be made on the shipping address mentioned at the time of placing the order. The consignment will not be redirected/redelivered to any other address at any circumstances.
- No Deliveries will be made on Sundays and some Prescribed holidays.
Kaarya Foods will consider the order as “executed” in the following cases :
- Delivery not done due to wrong address given by the customers
- Non availability of the recipients at the address
- Premises locked.
- Wrong phone number or phone not working or switched off or not reachable, when tried by the delivery agent of Kaarya Naturals Pvt Ltd
- Addressee refused to accept the products.
- Delivered the product at the security cabin of the building/Reception/Neighbor, based on the instructions from the customer.
- In case of civil disturbances, floods, Heavy Rains, National Bandh or in happening any other force majeure event, we reserve the right to cancel the order or reschedule the delivery to another date.
- Request for cancellation of confirmed order can be made up to 72 hours before the delivery time.